Return & Refund Policy

Thank you for shopping with Vinexa Pharmaceuticals. We work hard to provide high-quality dermatology, cosmetology and healthcare products that deliver genuine value. This Return & Refund Policy outlines the conditions under which products can be returned or refunded, the process to raise a claim, applicable timelines and exceptions. By purchasing from our website or authorised channels, you agree to these policy terms.

1. General Policy Overview

Our return policy has been designed to ensure customer satisfaction while also complying with safety, regulatory requirements and hygiene guidelines. Since we deal with pharmaceutical and cosmetic items, returns are restricted to specific conditions to prevent misuse and product contamination. All return approvals are handled case-by-case through our support team.

2. Eligibility Criteria for Returns

Returns or replacement requests will be accepted only under the following valid scenarios:

  • Product received is damaged or broken during shipment.
  • Incorrect product, quantity or variant delivered.
  • Product is expired, defective, leaking or missing essential packaging.
  • Packaging seal is intact and product has not been used or tampered with.

To initiate a return request, you must notify us within 48 hours of delivery along with supporting photo/video evidence.

3. Non-Returnable & Restricted Items

Because of hygiene standards, medical compliance and product safety rules, we cannot accept returns for:

  • Opened, used or partially consumed products.
  • Items damaged due to improper storage after delivery.
  • Products returned without prior approval.
  • Trial packs, sample kits or promotional giveaways.
  • Claims raised beyond 48 hours of product receipt.

Vinexa Pharmaceuticals reserves the right to deny claims where product misuse, unauthorised handling or misleading complaints are identified.

4. Refund Process & Timelines

Once your return request is inspected and approved, refunds will be processed either:

  • as store credit for future purchases, or
  • to the original payment method subject to system availability.

Refunds may take 7–14 business days to reflect, depending on banking or payment provider processing schedules.

5. Replacement / Exchange Policy

For eligible cases where incorrect or defective items were received, we will issue a replacement of the same product at no additional cost to you. Replacement approval depends on stock availability and packaging inspection.

6. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, the order is treated as fulfilled and cannot be cancelled. Customers may raise a return claim upon delivery only under valid return eligibility conditions.

7. Shipping Costs for Returns

If the return is due to a Vinexa error such as wrong product or damaged delivery, we will cover reverse pickup charges. If the return is attempted for personal choice reasons without valid eligibility, reverse shipping fees may apply or returns may be disallowed.

8. Customer Responsibility

You must ensure returned items are packaged securely to avoid transit damage. Claims for lost or damaged returns caused by poor packaging may be rejected. Please keep proof of shipment until refund is issued.

9. How to Raise a Return or Refund Request

To report an issue, please contact our support team via email at support@vinexapharmaceuticals.com or through your order panel. Provide order number, product images, and problem description. Our team will review and respond with next steps.

10. Policy Revisions

Vinexa Pharmaceuticals may modify this Return & Refund Policy occasionally to comply with updated regulations or operational improvements. Revised versions will be available on our website. Continued use of our services indicates acceptance of updated terms.

We value your trust in Vinexa Pharmaceuticals and strive to resolve return or refund concerns promptly and professionally. Thank you for choosing our healthcare products. We are committed to offering safe, effective solutions backed by quality assurance and customer support.