Privacy Policy

Welcome to Vinexa Pharmaceuticals. Your privacy is extremely important to us, and we are fully committed to protecting the personal information that you share with us. This Privacy Policy describes how Vinexa Pharmaceuticals (“we”, “us”, or “our”) collects, uses, stores, and safeguards information obtained through our website, digital communication channels, or when you purchase our healthcare and dermatology products. By accessing our website or interacting with us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect a variety of information including, but not limited to, your name, email address, phone number, postal address, order details, payment references, consultation notes voluntarily shared, and communication history with our support team. In addition, technical information such as IP address, browser type, device used, and site usage behaviour may be collected automatically to enhance your browsing experience.

2. How We Use Your Information

The information collected is used to process your orders, respond to customer queries, send order updates, verify payment transactions, and deliver subscribed newsletters or promotional messages. We may also use anonymised aggregated information for analytics and service enhancements. Any sensitive medical information shared voluntarily through consultation forms is handled securely and is used only for advisory purposes.

3. Consent and Communication

When you submit personal information, place an order, register an account, or subscribe to emails, you automatically consent to its use for stated purposes. You may withdraw consent at any time by contacting us or using unsubscribe links. Communication may occasionally include product education, doctor guidance, new launches, prescription reminders, or promotional updates.

4. Information Disclosure

We do not sell or rent your information. However, we may share data with payment gateways, courier partners, analytics providers, or legal authorities where required. All third-party partners follow applicable industry security standards. If required by law, regulatory requests, fraud investigation, or safety compliance, your information may be disclosed under obligation.

5. Cookies and Tracking

Our website uses cookies for cart management, login sessions, analytics and preference retention. You can disable cookies through device settings, however this may affect site functionality. Pixel tracking may be used for advertising and performance optimisation, but it does not personally identify you.

6. Data Storage and Security

We implement encryption, firewall protection, access restrictions, and periodic security audits to protect your information. Although no digital system is ever fully risk-free, we use industry-standard safeguards to minimise vulnerabilities. Access to personal information is strictly limited to authorised personnel.

7. Your Data Rights

You may request access, correction, deletion, or restriction of your personal information at any time. You may also request details of stored information, object to marketing communication, or update inaccurate records. To exercise your rights, you may email us at support@vinexapharmaceuticals.com.

8. Third-Party Links

Our website may include links to external platforms. We are not responsible for their content, policies, or handling of information. We advise reviewing third-party privacy practices before providing your details.

9. Children’s Privacy

Our services are not intended for users under 18 without parental supervision. We do not knowingly collect information from minors. If accidental submission occurs, contact us so we may remove it.

10. Policy Updates

We may update this Privacy Policy periodically to reflect regulatory changes, technology enhancements or service improvements. Updated policies will be posted here with revised dates. Continued use of our platform signifies acceptance of updated terms.

If you have any questions or concerns about this Privacy Policy, please reach out to our support team at support@vinexapharmaceuticals.com. Your trust matters to us, and we will continue protecting your privacy with high ethical and professional standards.